Brexit: Everything you need to know

Now that the UK has left the EU from 1st January 2021, Beaut Flo can assure that there are no changes to your shopping experience with us. We can reassure you that our team work’s around the clock to keep you up to date and if you need to contact us regarding this our team are on hand to guide you.

Your shopping experience will not be affected, allowing you to continue your shopping online with us.

 

For our customers ordering products within the EU, we will use distribution centres that are in the EU which means there will be no changes.

 

For products that are shipped from a distribution centre in the UK to the EU, tax and duties will be settled with courier so there is no cost to you.

All changes have been made so you can continue to have a seamless shopping experience and the delivery times will not be affected.

To deliver the best customer experience we can we use multiple dispatch locations across the globe. Majority of the order are fulfilled from the EU and the UK.

UK to EU addresses will receive their products as normal.

There are no price changes in shipping fees since Brexit.

There are no increases in cost of returns from countries in the EU as all returns will go back to distribution centres within the EU.

My Account

You will need to register to be able to order with us.

You simply need an email address to create an account with us, it’s that easy.

You will automatically receive all of our special offers when you have signed up.

You can change payment, password or address information.

You just need to log into your account where you can make all the relevant changes.

Beaut Flo is committed on ensuring your personal data is safe with us so you can be rest assured and shop securely.

Our compliance is set in accordance with the data protection act.

You simply go to the log-in and choose ‘Forgotten Password’ and enter the email address registered. We will send you all the instructions on resetting your password.

If you want to unsubscribe to our exclusive offers, you can log in to your account and choose ‘unsubscribe’.

Ordering

All products ordered with us are dependent on availability. We aim to keep our stock up to date however on occasionally we can have some delays and if we do, we will be in touch to let you know.

Ordering is simple with us. You choose your products, add to basket and check out. Our website is designed and will guide you through the steps.

If you do not have an account, you can simply create one by entering in your email and for all users with an account you address, and payment option will be saved so you can easily checkout.

You need to click on ‘My Basket’ at the top of the page and you will be able see all products you have chosen.

Using the + button for adding more of the item in your basket or – to reduce the quantity. To remove and item completely you can click the x and the product will be removed out of your basket.

Your order can be delivered to any address at the checkout. Your account will have a default address however, you can choose to ‘Add new address’.

You will receive an email as soon as your order has been dispatched. You can also check in your account if your order has been dispatched or to track It.

 

Items may be shipped separately on occasions if one or more items are being delayed.

You can track the status of your orders in your account by logging in and select my orders which will show you all orders placed.

Please let us know if there is anything, we may be able to do that can help you resolve your issue before cancelling. You can contact us here and our customer care team will try to resolve your issue.

If you do cancel your order before it has been fulfilled, we will send an email to confirm this action, however if your order has been fulfilled and sent out then you can return the item.

If an order has been placed, we cannot make changes to the order.

You can cancel the order by logging into your account and placing a new order.

You can simply go into your account and try to cancel the item.

Once, cancelled you will get a confirmation email of your item being cancelled. If you are not able to cancel your item you can send our customer care team a message and we will help you.

We want to apologies for this inconvenience and we always aim to give you the highest quality of products to all of our customers.

In order to resolve this issue for you as quickly as possible, please contact our customer care team by sending us a message and let us know on the issue.

We will need the following information –

  1. Order Number
  2. Product Name
  3. Details of the fault
  4. Images for supporting evidence

Our customer care team will look at the problem and try to resolve this as quickly as possible and you will receive and email to let you know what the next actions will be.

We want to apologies for this inconvenience and we always aim to give you the highest quality of service to all of our customers, however at times minor mistake can happen. Our customer care team is on hand to help you and get the right item sent to you.

We will need the following information –

  1. Order Number
  2. Incorrect item received
  3. The correct item ordered

Our team will look at what went wrong, and we will let you know what will happen next by an email.

We want to apologise for this inconvenience and we always aim to give you the highest quality of products and service to all of our customers, however at times minor mistake can happen. Our customer care team is on hand to help you.

 

We may ask you for pictures of the item and recommend you don’t throw the item away. We ask for pictures for supporting evidence as well as to prevent this from happening again.

 

Our team will look at what went wrong, and we will let you know what will happen next by an email.

We may ship items separately to ensure your items get to you as soon as possible and if there are delayed items these arrive separately and therefore it may seem an item is missing.

You will have an email confirmation with the list of items that have been sent. If the missing item is not listed, you will need to allow a bit of time for the item to be delivered.

If the item has still not arrived then please contact our customer care team who will be happy to help you.

We want to apologies for this inconvenience and we always aim to give you the highest quality of service to all of our customers, however at times minor mistake can happen. Our customer care team is on hand to help you and get the right item sent to you.

We will need the following information –

  1. Order Number
  2. Incorrect item received
  3. The correct item ordered

Our team will look at what went wrong, and we will let you know what will happen next by an email.

Payments & Discounts

You can place an order with us ordering the following payment methods –

Visa

Visa Debit

Mastercard

Maestro

American Express

PayPal

Apple Pay

You can choose your payment method at checkout. Any type of fraud is taken seriously, and you will be validated and authorization by us and the card issuer.

This is all for your safety to ensure a safe shop for you online.

Orders placed for delivery outside of the UK may have import duties and taxes (including VAT).

You should contact your local customs office for all information as each country will have different practices.

If you are having an issue completing a payment for your order, then please contact our customer care team and we will be happy to help you.

If you are using PayPal to order with us, in your PayPal account the payment will show as pending until we send the product.

The pending transactions tells you that payment is authorised to be taken.

To add a new payment card in your account you can do this either at the checkout or in your account and changing your card details.

Once you have all the items in your basket you just need to go through the checkout process where you will a box that says ‘Enter Discount Code’ you enter the code and continue as normal and the discount code will be applied automatically before you make a payment.

If the code does not work, then you need to check if it has already been used or expired alternatively you can contact our customer care team that will be happy to help you.

Get £5 in credit for every successful referral and your friend will get £5 credit to shop with us.

To get your referral credit from us you simply need to give your referral code to your friends, and they need to enter this in at the checkout.

You can get your referral code which can be found in your account.

Delivery

You will get an email to confirm your order with expected arrival times.

For tracked order you can do this by using the tacking link provided in your account.

Have you received any delivery cards or has your parcel been left with a neighbor or taken back to a local depot?

If you have not reported your item lost, then please contact our customer care team immediately.

Please click here to see all of delivery options.

It is possible you may be charged for custom and import charges for any orders placed for delivery outside of the UK. Person receiving will be needed to pay any charges applicable for their goods.

We are not able to give an estimate on the charges as we do not have any control of this.

If your order does not fit through the letter box or a signature is required, then you will receive a calling card.

The card is from the courier and will give you information on your parcel and how to collect it.

Returns and Refunds

Please view all of our information on returns policy page for all the information you need.

Alternatively, if you have a further question please contact our customer care team, who can help you further.

We make any returns an easy process. You just need to contact our customer care team and they will guide you.

You will need to tell us a valid reason for the return so they can give you the best option.

Once we have received your order, we will review the reason for the return and let you know what will happen next.

You will receive an email to confirm we have received your item.

You will receive your refund within 14 working days, and we will send you an email to confirm.

If you have not received your refund and it is past 14 days since you received our email, then you need to contact our customer care team.