Quick Returns

Returning unwanted items is easy! Just follow the simple steps below:

  1. Register Your Return

Click HERE to begin your return process with our return partner, RoyalMail.
*Please note that you’ll be subject to RoyalMail’s Terms & Conditions and Privacy Policy.*

  1. Post Your Return

After completing the registration, you'll be guided through the portal and given the option to choose a carrier to send your return.

  1. We'll Handle The Rest

Once we receive your return, we'll process the refund for the returned items and send you an email notification. This typically takes 3-5 working days from the date we receive the return.

*Eligible returns must be in pristine condition and requested within 30 days of receiving your order. If your return falls outside this policy, please reach out to our customer service team by clicking here.

For full Terms & Conditions, please refer to our extended Return Policy below.*

Return Policy FAQ's

Our returns policy is straightforward! You have 30 days from the date of receiving your item to initiate a return. We accept returns for all orders, as long as the items are in pristine condition. This means they must be unopened, unused, and with any seals intact.

If you receive a damaged, faulty, or incorrect item, please contact our customer service team via My Account. We will address this on a case-by-case basis. To help us process your claim quickly, please provide photographic or video evidence.

Please note, we do not offer exchanges. You will need to place a new order and return the original item for a refund.

This policy is in addition to your legal rights.

Click here to start your return.

We want you to be happy with your purchase! If you're not satisfied, you can return the item as long as it's in pristine condition and unopened.

Click here to start your return.

Once we receive your returned item, we'll process your refund and notify you via email. Please allow 3-5 working days from the date we receive the return for the refund to be completed.

Your refund will be processed and returned to your account within 5 working days. You’ll receive an email notification once it’s on its way. If you haven’t received your refund within 10 working days of our email, please contact our Customer Service team through your account for assistance.